Refund & Cancellation Policy

This Refund & Cancellation Policy applies to bookings made with The Shooting Range Ltd.

We understand that plans can change. This policy explains how cancellations, rescheduling, refunds and changes to bookings are handled.

Nothing in this policy affects any statutory rights you may have under UK consumer law.

1. Customer Cancellations

More Than 72 Hours Before Your Booking

If you cancel more than 72 hours before your scheduled booking, you may choose either:

• a full refund; or

• a free reschedule to another available date and time.

Where a refund is requested, it will normally be issued to the original payment method.

Between 24 and 72 Hours Before Your Booking

If you cancel between 24 and 72 hours before your scheduled booking, you may request a reschedule to another available date and time.

A refund may also be available depending on the circumstances of the cancellation and any reasonable losses incurred by The Shooting Range as a result of the cancellation.

Where we retain any amount from a payment, we will limit this to a reasonable amount reflecting losses or costs directly resulting from the cancellation, taking into account any costs we can reasonably avoid and whether the booking can be resold.

Less Than 24 Hours Before Your Booking

If you cancel less than 24 hours before your scheduled booking, a refund or reschedule will not normally be available.

However, any amount retained will be limited to a reasonable and proportionate amount reflecting losses directly resulting from the cancellation. Where we are able to resell the cancelled booking or otherwise reduce our loss, we will take this into account.

We may, at our discretion, offer a reschedule or credit where circumstances permit.

2. No-Shows

If you do not attend your booking and have not contacted us in advance, the booking will normally be treated as a cancellation on the day of the booking.

No refund or reschedule will normally be available.

However, this does not affect any statutory rights you may have, and any amount retained will be proportionate to the loss suffered by The Shooting Range.

3. Late Arrivals

Customers should arrive at least 15 minutes before their scheduled session.

Late arrival may reduce the amount of activity time available, particularly where the session has already started or where continuing the activity would affect the safety or experience of other customers.

If a customer arrives too late to participate, the booking may be treated as a cancellation on the day.

We will consider the circumstances of each case when deciding whether a refund, reschedule or alternative arrangement is appropriate.

No refund is guaranteed for late arrival where the customer is responsible for missing or substantially reducing their booked session.

4. Changes to Group Bookings

For group bookings, customers may request changes to the number of participants.

Where the number of participants is reduced, any refund will be considered based on:

• the amount of notice provided;

• any costs already reasonably incurred;

• whether the spaces can be resold; and

• any other direct loss resulting from the reduction.

Reducing the number of participants does not automatically entitle the customer to a refund of the corresponding amount.

Customers should notify The Shooting Range as soon as possible if the number of participants changes.

For larger group bookings, we may agree specific cancellation or payment terms at the time of booking. Any such terms will be clearly communicated to the customer before the booking is confirmed.

5. Cancellations or Changes by The Shooting Range

We may need to cancel, postpone or change a booking where this is reasonably necessary, including because of:

• safety concerns;

• equipment or technical failure;

• damage to or problems with the premises;

• circumstances outside our reasonable control;

• legal or regulatory requirements; or

• other circumstances that mean we cannot safely or properly provide the booked activity.

Where we cancel a booking and the customer is not at fault, the customer will normally be offered either:

• a full refund; or

• a rescheduled booking at no additional charge.

If we are unable to provide the booked activity and a suitable alternative cannot be agreed, customers will not be charged for the service that we are unable to provide.

6. Refunds

Where a refund is approved, it will normally be made using the original payment method.

Refunds will be processed as soon as reasonably practicable. The time taken for the money to appear in the customer's account may depend on the payment provider or bank.

Where only part of a payment is refundable, we will explain the amount being refunded and, where appropriate, the reason for any amount retained.

7. Exceptional Circumstances

We understand that circumstances such as illness, emergencies, travel disruption or other unexpected events can sometimes prevent a customer from attending.

Customers should contact us as soon as possible if an unexpected circumstance affects their booking.

We will consider requests for a refund, reschedule or credit on a case-by-case basis. Supporting information may be requested where reasonably necessary.

This does not guarantee a refund or reschedule, but we will consider the circumstances fairly.

8. Statutory Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that customers have under applicable UK consumer law.

In particular, services must be provided in accordance with applicable statutory requirements, including the requirement to exercise reasonable care and skill.

If any part of this policy conflicts with a customer's statutory rights, the relevant statutory rights will apply.

9. Contact Us

If you need to cancel or change a booking, please contact us as soon as possible.

The Shooting Range Ltd
25 Sticker Lane
Bradford
BD4 8AR

Email: info@theshootingrange.co.uk
Telephone: 01274 728031